. "My 8 year old desktop died......brought it to the genius bar and Derek was great. He ran the diagnostics and told me that it was the hard drive, as we suspected, but that Apple no longer services this model since it is so old. He gave me the contact information for a third party provider so that I could get the drive replaced. I was not interested in a new desktop right now. I scheduled an appointment (they came to my home) and it was taken care of at a reasonable cost. This Apple Store is always crowded and you need to make an appointment to be seen, but the service was great."^^ . "0"^^ . . "2013-11-18T00:00:00"^^ . "5"^^ . "0"^^ . "0"^^ . .