"1"^^ . "2016-08-02T00:00:00"^^ . "0"^^ . "0"^^ . . . "The worst airline experience I've had in a very long time. I tried to upgrade my ticket to first class but couldn't get any AA representative to help me. They were extremely rude - told me \"go do it at the e-kiosk\" and walked away. I went to another AA hate to see if they can help me and the 2 reps were have a side conversation and didn't even acknowledge me. Waited about 5 minutes for them to finish their conversation only to be told \"go check the kiosk; we can't help you here\". You can tell that this airline does not have a culture of customer service..."^^ . "0"^^ . .