"3"^^ . "2014-02-07T00:00:00"^^ . . "1"^^ . "tldr version: Wow. Just terrible. Avoid it at all costs. \"It couldn't be that bad,\" you're thinking. Okay, now that you've entertained that thought, karate chop yourself in the throat for being so stupid and then find somewhere else to get your furniture.\n\nWe purchased our furniture on December 27. We were constantly hounded by different salesmen. One seemed more genuine than the others, so we went to him with our questions. The others all seemed to back off, like some sort of wolf pack.\n\nWe were promised our furniture by NO LATER than January 15, although he said, \"that's the very latest; it will probably be sooner than that.\" That date came and went. We phoned for info, and they were out of stock.\n\n\"Of everything?\"\n\n\"No, just the table and sofa. Do you want a split shipment?\"\n\n\"Does it cost extra?\"\n\n\"No.\"\n\nWell, what do you think? Why would they even ask? \"No, I want it all to arrive together; I want to wait longer than I have to, and really look forward to building everything at once.\"\n\nWe called our salesman, Mubarik, who told us that in fact, everything is in stock. He said to call the delivery team back and say we want everything, but not to mention his name. How infuriating! What kind of Mickey Mouse operation is this? When we called delivery, they restated what they had said originally--the coffee table and end tables were not in stock.\n\nThe following Friday, all but the coffee table and end tables arrived. The furniture was as expected.\n\nLast week, they told us they would be delivering the remainder of our order on Thursday. I said okay, but had to make special arrangements to have someone at the house that day. The shipment was to arrive between 12:30 and 3:30 (at least they have fairly small delivery windows, although they were 30 minutes late the first time).\n\nI got a call on my cell--at 2 pm--stating that they wouldn't be coming. \"The table got broken.\" How the HELL does that happen? Did the truck roll over? Honestly.\n\nI called right away to speak to Mubarik. I was put on hold three times in a row. The fourth time she tried to put me on hold, I said, \"I just want to speak to Mubarik.\" She said they were all really busy because of some sale. Fine. They took a message and said he would call me back. He called back at 5 pm, which I missed, but then he called again the next day. I expressed my frustration, but he either didn't really care or didn't understand me. He said he needed to reschedule the shipment, and would do so for next Thursday.\n\n\"No. Thursdays don't work. I already had to make special arrangements and have someone go out of their way, which your delivery guys screwed up. I can't do Thursday.\"\n\n\"I have to put something. I'll put Thursday and you can call our delivery team to change it.\"\n\n\"No. I said it can't be Thursday.\"\n\n\"Yes, sir. You just need to call the delivery team and they'll change it.\"\n\n\"Whatever.\" I hung up.\n\nSure enough, they called me Wednesday night (an automated call) to remind me of the delivery. They called again Thursday morning. I told him not to bother; no one will be home.\n\nSo, it's now February 7 and I don't have all my furniture. If they come next week, it will be a full month past the GUARANTEED delivery date. I paid $150 to have this furniture delivered to an out-of-town address, and have been offered NOTHING as compensation for their inability to meet their promises. I think they're completely oblivious to their own incompetence.\n\nAvoid the Brick at all costs. An utter failure of service. It's like each team (delivery, sales, and warehouse) are a hand, foot, and leg. Except they're on different bodies--in different countries--and either can't or don't want to talk to each other."^^ . "8"^^ . "1"^^ . . .