"Hey! Great location and I appreciate the outdoor misters for sure! A plus for AZ's heat and it's only spring people! The ambience is costal and casual and I love the ceiling decor. \nI am a fist timer not just at your restaurant but pretty new to Scottsdale area as a joint venture has me doing quite well. I am staying at the Marriott across the way this trip and decided to venture out for some lunch. Spotted your eye-catching restaurant and decided Crabs & Mermaids sounds like an awesome place to grab some lunch. I came in with a smile was greeted with one and was offered to sit wherever I liked ... That was nice! Here's were things went south:\nServer walks up, \" What can I get you to drink?\" \nMe: Hi, I'll have a water and an Alaskan Red Ale please. \nServer turns and walks away to the bar. \nOk. \nServer returns with drinks fast and asks, \" Do you know what you want to order?\" \nMe: I'll have the lobster roll..\nServer: hot or cold? Regular or spicy?\nMe: hot and spicy please \nServer picks up menu and walks away. \nNo smile, no greeting, no thank you, nothing. \nSuch a shame because I was imagining how cool of a place to come back to and be able to get fresh seafood in a place so far from an ocean! \nVicki, you are so beautiful! smile more, be a little more friendly trust me it would help! People go out to spend money to eat because they enjoy service. That's what a restaurant provides not just food. With much respect this is just some constructive criticism, that's all. \nAs for the food: The lobster roll is one of the best I've ever had! So meaty and delicious! Perfect portion for the price. I also loved the kettle chips and coleslaw. Because my bread was a quitter bread ( sogged-out halfway through because there was so much juicy lobster it just quit ) I mixed my remaining lobster with the coleslaw and it was like an entirely different meal/salad. LOVED it! \nI noticed there was a dessert section on the menu and saw a banana foster's something or other I totally would have tried because again, I was there to enjoy some lunch but instead my check was delivered without even asking if I wanted or needed anything else also my plate was removed. I was enjoying my chips with the half of beer I still had left! Bummer. \nMy water glass remained empty too but that's ok we are in a drought so whatever. \nSo, all in all l would say the food was better than most a 5 star for that amazing lobster roll but the experience with the service left me feeling like I've had better so a 3 star \n\"A-Ok! I would give it another try\" \nreview for now."^^ . "4"^^ . "1"^^ . "2016-04-04T00:00:00"^^ . "3"^^ . . "0"^^ . . .