"1"^^ . "7"^^ . . "2"^^ . . "2"^^ . "2013-10-12T00:00:00"^^ . "If you're planning at staying at TI, I recommend that you don't bring anything of value. You will leave with your bags lighter at the end of the trip. Our team stayed at TI for a conference and while I was out for a few hours the first morning of our trip, my iPad and digital SLR were stolen from my room. When I realized that my room had been ransacked (the intruder left drawers open and opened the closet to try and access the safe), I immediately called hotel security and filed a report. They took my information down and told me that risk management would be in contact with me in 4-5 days, despite me stressing that I would be leaving on a red-eye the next day. Feeling uneasy about receiving any resolution, I went down to the front desk to speak with a manager. They told me there was nothing that they could do that I needed to speak with risk management. This was repeated over and over like a broken record. The following day, I called security to try and get an update and they offered no further support. I was told again that risk management would handle the situation. He did provide me with the number to risk management and I left a voicemail after repeated attempts to get a live person on the phone. Feeling frustrated, I took time away from the event that I was attending and went to the front desk again, hoping to seek a sliver of assurance that my situation would be handled with care. I spoke to another manager who gave me the same run around - there was nothing that he could do and that I needed to speak with risk management. Wait until Monday, he said. He proceeded to ask me if I had my report number on a pink slip of paper, and a copy of my report. This was news to me as I had received no such information - which only heightened my feeling of being lost in the shuffle. My stay at Treasure Island was my first and last. Should you take the chance and stay at TI, you're putting yourself at risk and will receive absolutely no comfort from hotel management even if you've been robbed blind. Here I am 48 hours later, with no resolution or even a phone call to acknowledge the situation. Take my advice, and stay at literally any other establishment on the strip. There's no way their customer service could be as poor as TI. They definitely set the bar low."^^ . .