"2"^^ . "I called before stopping by their shop. Joe, the store manager, was very friendly over the phone. When I stopped by, he greeted me immediately and looked over my vacuum. Turns out there wasn't much he could do because they couldn't order parts for my particular vacuum. He seemed very knowledgeable, and showed me a few other vacuums that might serve me well. (He steered me towards Riccar vacuums, as one of the previous review posts mentions). I didn't feel like I was pushed/pressured into buying from them, however. He advised me to contact the vacuum company to see if they could do anything. If not, he told me I could trade in my vacuum at their store. I got to test one of the Riccar vacuums out just to see how well they worked while I was there. I was able to get service from the vacuum company, but if I wasn't able to, I would definitely go back."^^ . . "2015-07-20T00:00:00"^^ . . . "0"^^ . "0"^^ . "5"^^ .