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<http://data.yelp.com/Review/id/0PMrVMPfmmN2sJllRVxhtQ>	<http://purl.org/stuff/rev#text>	"Have been to Steve's many times since it opened..  The first several times were the best. We had gotten used to \"no reservations\" so that hadn't been an issue. Restaurants in rural Medina are limited and Steve's had always fit the bill for large and small parties.\nLast Christmas Eve (2011) we decided to start a new tradition and eat there before church.  We thought we went early enough at 6pm but had an hour wait.  The bar offered a good alternative.\nThis year we went an hour earlier (5pm) to compensate. We were told 45 min (with a possible up to 60 min) wait. At an hour and 15 minutes we asked how much longer.  \"Three in front of you\" I was assured by the surly host.  He was rude, laughed in my face and seemed to take delight in making a scene.  When I asked about those coming in and being seated immediately, he said they took  \"some\" reservations. It appears that this year \"some\" reservations were allowed.  That is, if you happened to call in, you were given a reservation. When you arrived, you were given the next available table no matter how long anyone else had been waiting. It doesn't seem smart business let alone fair. With the holiday, and extremely crowded areas, we were pretty much stuck.\nAfter an hour and 45 minute wait, my husband explained that if we had been told the wait would be that long when we arrived, we would have options.  At this late hour (and again, being Christmas Eve) we were left with few choices.\nWe were finally seated after one hour and 55 minutes.  The waitress (Sarah) was great and the food was good. At 7:45p we were waiting for our check.  At 8:00pm we were told that the computer was down and we had to wait for it to come up, to get our check printed out.\nI guess the attitude of the host was what made the experience so awful.  He doesn't appear to know the first thing about customer service and after  reading the other reviews, our situation wasn't unique. We won't be back.  I guess there are enough people in the area to keep the business going and he realizes it.\nIt's too bad someone doesn't give him some competition. It wouldn't take much.  Good chef, pleasant atmosphere, cheerful front desk personality. I am sure many people would love to take their business elsewhere."^^<http://www.w3.org/2001/XMLSchema#string> .