"2016-05-13T00:00:00"^^ . "0"^^ . . "0"^^ . "9"^^ . "I moved in to 914 E Lemon St. (the \"Reviera Palms\" at University Pointe) on November 3rd of 2015. I know that people may not take Yelp seriously but I assure you this is the worst choice of apartment homes in the entire East Valley.\n\nI have had negative experiences and feelings towards this armpit of an establishment for months so I'll try to cover everything. \n\nFirstly, when my boyfriend and I moved in, the office staff was friendly and helpful aside from the fact that we had to spend an additional $150 for extras fees and an asinine key FOB that you NEED to pay for or you can't enter the complex. The moment after we signed our lease they basically threw us into their metaphorical trash can. They did not even give us a copy of a move-in check list to write down impurities left from the previous tenaant.\n\nAfter a couple months of living here we continually received letters on our door saying that we owe an additional $100 per month for having a less than 12 month lease. Unaware that there was a fee for only having a 8 month lease I went to the office to speak to the lady that helped us finalize our lease only to find out that she (and other staff members) had been fired. I asked for a copy of my lease to prove that I did not owe any additional money and they gave me a copy that had been forged, stating that we had to pay the fees. I threated to take their establishment to the Housing Bureau and Kristi the passive-aggressive idiot manager settled the dispute by allowing me to stick to my original agreement. \n\nThe apartment itself:\n\nFor just under 500 sq ft of living space we paid $765.50 a month. They advertise free cable and internet but once you set up an account with Cox they'll send you bills that the office does nothing to dispute. From what I have learned also the exact same apartments are all differently priced. My next door neighbor who has the exact same floor plan pays $620.\n\nOur oven is comically small, sinks pathetically shallow and absolutely no counter space except for the toddler sized desk-like built-in table. \nAfter the rennovations of the floors they put in turn your feet and socks black because they weren't properly done. \nOur bathroom was very very poor ventilation and the bathtub has been peeling since we moved here, making a shower very slippery. \nThe whole place is half done: mismatching baseboards, doors where you can see the hinges from where they used to hang, suggesting that they were salvaged parts. \nAlso, COCKROACHES. So many cockroaches.\n\nThe community:\n\nMy friend took her recently vaccinated puppy to the dog park (rookie mistake, we know) but her dog received parvo from the \"dog park\". Tennants rarely clean up after their pets as well. \nIf you want to use the grills they have advertised you have to walk across the busy street only so you can scrub off other peoples food ash and hope there is enough propane to cook your food. The office does not enforce any parking violations at all. My neighbor parked his car in the fire lane or handicapped spot every night with no penalty. My neighbors vehicle was hit in the parking lot and the camera facing the incident is just a decoy. \n\nThe office and its staff:\n\nIf you make the mistake and don't listen to the reviews at least never order a package to University Pointe. The mail man can never get passed the gate to mail is always late. If you order packages the negligent uncaring office staff will literally let anyone walk in to the package room and let them claim whatever they want; they do not ask for identification to claim packages. The staff is TERRIBLE. Sofie, usually sitting right by the door, will ignore you to your face while you wait to ask questions or file maintenance. Everyone in the office pretends to be busy and they treat you like you're a useless, worthless person and they act like your contribution to their business doesn't pay their checks. Sofie will never let you speak to management or any other person for fear of them understanding reason, which she cannot. The whole staff is passive-aggressive. They will leave you 1000 notes on your door but they will never return your calls or give you the time of day if you pay them a visit. \n\nI could go on for pages but by this point no one is going to read past 8 paragraphs.\n\nUniversity Pointe is the worst place I have ever lived and I would never reccommend anyone to even look at a floorplan. Do yourself a favor and get your monies worth somewhere else."^^ . "1"^^ . . .