. "1"^^ . "3"^^ . . "where to start - first i booked this two months ago as a stop on a road trip with the hopes that our room would reflect the pictures on line\n\ni booked the king luxury suite and kindly asked in my original reservation for a soft bed \n\nwhen we arrived we were given a room on the first floor with very high ceilings in the newly renovated part of the hotel\n\ni was absolutely appalled by what we found in this room - the bathroom is a very tiny single sink bathroom that you had to move the door just to get into the repurposed old bathtub with the crappiest tile job i've ever seen at this level of hotel \n\nit had a half bath off the entrance that would have been better used by incorporating both baths into a glorious spa bath\n\nthe main salon had one mid century small dirty love seat ..... there was no coffee table ..... no ottoman \n\ndirty windows - dirty carpet - dirty window sills \n\nthe bed - oh my HORRIBLE - i felt every spring \n\nthis was by far the very worst place we have stayed this whole road trip \n\n\nDear Westin Management;\n\nYour site manager lacks the attention to detail a remodel of this scale requires\n\nYour Director of Housekeeping should be questioned as to why they would allow the level of filth to be accepted \n\nI am sad that we made a choice to stay at your Lake Las Vegas location \n\n-------------\n\ni cannot recommend this hotel to anyone"^^ . "2017-09-07T00:00:00"^^ . "1"^^ . . "0"^^ .