. "1"^^ . . "1"^^ . "0"^^ . . "TERRIBLE EXPERIENCE x2!!!!\n\nCalled up this auto shop to get a check engine light Diagnosed. Upon talking to Rockie, he told me they would do it for free but if it took longer than an hour he would have to charge me the Diagnostics fee, which is absolutely understandable, but when they found the problem if I chose to get the work done there they would waive that fee. Sounded reasonable so I scheduled an appointment.\n\nUpon a few days later when getting there for my appointment, I was greeted at the counter by Doug. Told him what I was there for and gave him the keys to my car. Now mind you I like to pay attention to people while they work on my car, and man I tell you its a good thing I did.\n\nWhen they took my car into the bays, I noticed the mechanic taking the tires off, I called Doug over and asked what he was doing. He stated just rotating the tires, it was \"included\" and I figured whats the harm might as well let him. A few minutes later went back to check on my car only to find the mechanic draining the oil. (Mind you I NEVER once asked for an oil change, as a matter of fact the previous week I had just changed the oil myself and use Mobil 1 Synthetic, which is not cheap). Again I call Doug over and ask him what the heck is going on, he tells me \"Your here for an oil change right?' I tell him no and explain to him what I was there for, at this point what they should have already known, so Doug runs outside to stop the mechanic, only to find that all the oil was drained out. Luckily he replaced the drained oil with Mobil 1 at no charge.\n\nSo after all of that I sit there for another 30 minutes while no one at all is working at my car at this point (its just sitting there) to have Doug come out and tell me that with that check engine light he \"Google'd\" it and it could be a number of things. GOOGLE'D!!!!!!! are you kidding me?!?!?!?!?! If I wanted something Google'd I could have done that myself. He then tells me he would have to charge me that Diag fee. (Mind you that I am only supposed to be charged a Diag fee if it takes more than one hour per Rockie who I previously spoke with, but at this point no one has worked on the issue of my car at ALL!!!)\n\nThen to top it all off, Doug tells me that they dont have time to work on my car today and to come back tomorrow. WHAT WAS THE POINT OF SCHEDULING AN APPOINTMENT!!!!!!!!!!!!! Then while driving off they left a mess in my car which included the paper floor mats as well as their work order for me and even the plastic red bordered sheet holder that they use!\n\nNeedless to say I let some time pass and do some research myself on the issue and find that all I may need is a simple computer process run on my car which literally takes 2-3 min in full (Crankshaft Variation Learn). So I call these guys back up and at first no one knows what the heck I'm talking about, even though they seem to love Google which is exactly where I found this procedure. I ask the Tech on the phone how much would you charge to do this, he asks me what kind of car it is and then says just come on over we will do it no charge. So I drive over there and talk to the people at the desk and they again have no idea what I'm talking about, so yet again they rely on there magical computer to tell them. After waiting, the person who I spoke with that told me it was going to be at no charge on the phone comes out and tells me, \"were going to have to charge you labor\". I stated well someone I just talked to said it was free of charge, he then said \"yeah that was me but I just thought you wanted your check engine light codes cleared\". NOT ONCE DID I MENTION ANYTHING ABOUT CHECK ENGINE LIGHTS NOR CLEARING CODES WHEN I TALK TO THIS MAN RIGHT BEFORE GOING OVER THE SECOND TIME. I told him to forget it and then left, found Litchfield Auto Repair who was more than happy to do it for me.\n\nThis shop is poorly run, no one talk to each other, they dont know what they are doing, they tell you one thing than do another,and seems like they will charge you for anything after they have you in the door. I WILL NEVER RETURN TO THIS SHOP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"^^ . "2014-02-25T00:00:00"^^ . "7"^^ .