"2009-10-23T00:00:00"^^ . "8"^^ . "I've had 2 experiences with this salon. Both were a little off. \nMy fiance and I moved here in January of this year and soon were looking for a salon to call home. He grew up in Phoenix and had always gone to a Toni & Guy salon and loved how his stylist would take their time and make sure you got the cut you wanted.\nSo with Fashion Square Toni & Guy being the closest to us, I booked two appointments for the same day at the same time with 2 different stylists. When we arrived at the salon, they didn't have either of our appointments in their system...my first thought was whaaaat???? I could see one maybe, but both non-existent? weird.\nThey found us a stylist who had one opening that day and one the next day, so my fiance got his first. (honestly I wanted to make sure she was capable before I let her chop into my hair...we wont tell him that)\nWe were pleasantly surprised! I can't remember the girls name unfortunately, but she was awesome. She cut my fiance's hair and mine the next day and really listened to what we wanted and executed it perfectly. \nI thought to myself, Yay we found our girl! Alas, as she cut my hair to perfection, we made small talk and I found that she was moving to Australia!!!! Nooooooo!\nWell since we had had one semi-good experience at this salon, even with our star stylist gone, I went to make another appointment for my fiance and I in August. I think I called on a Monday and made 2 appointments for Friday. My fiance actually had a friend cut his hair on that Tuesday, so I called Tuesday to cancel his appointment and mine as well, and when I called the receptionist said that our appointments weren't in their system, AGAIN!\nI think the disorganization of this salon is what is killing their reviews. They need a tight ship Salon manager in there stat!\n\nanyway, my fiance got a call on the Saturday after his supposed Friday appointment saying that we were a no-show for a cut on Saturday. I just shook my head, and told him I won't be making any more appointments their for us. Disorganization kills me!"^^ . "2"^^ . "0"^^ . . . "1"^^ . .