"0"^^ . "10"^^ . "Edited to add...this did not happen when Dr Dawkins was there. I have taken my animals to this hospital for over 10 years. Our relationship is over.\n\nShort and sweet...\nAre Dr. Roberts and his staff knowledgeable? Yes\nIs everyone friendly? Yes\nDo they have a nice, clean office? Yes\nDo you get charged for services that you did not request? YES\nAre they the only vet in town? No thank goodness.\nSorry, but I do not have money to throw away. I will take my business elsewhere. \n\n2 examples offhand that occurred on my past 2 visits there:\n1)My cat has FLUTD. I took my cat's urine in to the office with me. The office told me I could do this. I had to camp out at the litter box and catch the urine in a ladle. The office still charged me $75ish to cath my cat and perform a urinalysis. They said the doctor 'likes' to use his own specimens. BUT they never told me that they didn't use my specimen until I got home and dissected the bill. I called the office back to tell them I had brought my own specimen, but was still charged for a cath and they were still not certain if my specimen was used or the doctors...but that he 'probably' cathed for a new specimen. Keyword...probably. \n2)My dog went in for an eye problem last week. When I got to the desk to check out my jaw dropped over the amount. A few of the charges I agreed to, or felt obligated by suggestion of the doctor. BUT...When she went down the charges there was a charge for a nail trim. I didn't ask for a nail trim. I questioned this....she said it was difficult and the doctor did it while 2 techs held him...that's why you charged me? I don't care who did it...I did not ask for it. NO, not one single employee there asked me if I wanted them to trim my dog's nails. \n\nAnd the least the doctor could do is say Thank You for the doggie bandannas that i took for him and his staff."^^ . "3"^^ . . . "0"^^ . . "2010-01-31T00:00:00"^^ .