. "0"^^ . "2016-11-01T00:00:00"^^ . . "So you book and pay in advance for a king bed. Sorry but we have no king bed rooms left. And it was never guaranteed, though we do appreciate that you expressed a preference. Sorry we can't refund you. But at least we're sorry. Moral of the story .... Customer service isn't really that important to us. Hope you enjoy your stay."^^ . "1"^^ . "1"^^ . "2"^^ . .