"1"^^ . "0"^^ . "0"^^ . "Worst service ever!!! I've been coming here for almost 5 years now and every time I come in something always goes wrong. First of all they can't find me in the system. I called today to make an appt and see if they had my contacts in stock. The women couldn't find me in the system so she asked if she could call me back. Well 4 hours later and still no call, I called and the woman said \"oh yeah, you know what happened? I forgot your name\", we went through the whole process again and she was extremely rude to me. At first she said they don't carry that kind in stock but when I told her I've gotten them several times there, she told me I must be giving her the wrong prescription information. To that I said well why don't you look me up and she snapped at me and said I was going to do that but I forgot your name and just put me on hold. Mind you I made an appt so if she had actually made it she could have looked on her appt schedule to figure out what my name is. Well they ended up having my contacts there and I asked her to please hold them at the front for me and I'd come get them. I came not an hour later and again they couldn't find me in the system, the woman didn't put them in the front like she said she would. They got five people involved and still couldn't figure anything out. They then asked me to take a seat and wait and I ended up waiting over 25 mins. As I waited I watched as all the girls answered the phone only to ask the person on the other end if they could call them back and they'd just write their name on a tiny sticky note, I doubt any of those people will actually get calls back. My mom goes there as well and she has the same issues every time. She was going on vacation and they were supposed to order her contacts and there was ample time for her to get them before she left, she called a week before her trip and they never even ordered them!! The doctor and one young girl who works up front and was the one who ended up figuring my situation out, are the only ones who know what's going on. Everyone else is just plain incompetent. The manager is horrible as well, she fights back when you're having an issue and she's just plain rude. I'm going to start going to the one on Tatum and Thunderbird even though I live right down the street from this one. The employees at that location even say they get complaints all the time about the Bell location. If you are looking to go here, don't!! Go to another location because they are horrible and not only do they constantly cause issues, they are very rude about it. Oh yeah, I asked before I left if I was on the schedule for an appt on Monday and guess what?! She never even made it!! Go figure."^^ . . "0"^^ . . . "2015-09-19T00:00:00"^^ .