. . "12"^^ . "We are only a few days into 2017 and here goes my first one star review. First off, I HATE writing and reviewing a business so low, but, I guess when it's warranted .. that is just what needs to happen. The day of the Rose Bowl, we had our hearts and tummies set on pizza, not pizza from a chain to be honest , but our favorite local places were closed. Enter what is usually our favorite chain for delivery : Papa Johns. This would be our first time ordering from this location near our new home. It will now be our last. We ordered online at 1400 , 2 medium pizzas and an order of 8 wings. We got confirmation of a 30-40 min. delivery time. We realize that could vary either way. \nAt 1500. my husband called to ask where our pizzas were & was told, ' they would be there any minute!' He even asked about the confirmation online and if that was legit. She really didn't give any answer to him but seemed eager to get off the phone. Thirty \nminutes more ; Forty five minutes more ... NO pizza! He calls back & surprise ! He was put on hold. Now after about ten minutes of his hold , I smelled a rat and I called Papa Johns from my phone while he continued to remain on hold and low and behold , THEY answered! I figured they had his number from before on caller ID and although I can not prove that, why did they put him on hold for so long and answer me? Of course, I hand off my phone to my husband and he asks yet again where is the pizza he ordered NOW 2 hours ago? This guy has no answers and seemed to care less. All he said is that it was on its way. We would have canceled the order at this point, but our daughters university was playing in the Rose Bowl and we just wanted the freaking pizza we ordered 2+ hours ago and paid for ( including the tip!) , and not to miss anymore of this game for our hunger! haha \nHow hard is it to get pizza?? Well, apparently it's very hard for this Papa Johns! The pizza showed up about fifteen minutes after that last call.. the delivery guy was put off with the fact he was not getting any more tip. My husband asked him how long the pizza had been in his car & he said about 'twenty minutes' and 'that he was the only delivery driver that was on'. Not shocked , the pizza was not even remotely warm. The wings were barely warm, which made me nervous as they are poultry and should be kept hot to be safe for eating. Besides having to reheat all of the food , it was bland and not good. Lacking any sort of crisp in the crust.. and was stale tasting. To make it worse , they charged our card twice ! This is after the driver had stated we would have a discount .. instead we spent almost an hour on the phone with Papa Johns corporate when the actual store manager stated they could not refund the double charge!!! Are you kidding me?! Nearly $80 had been put on our card for this crappy pizza and service... I can think of several awesome local places that amount of money could have gone for amazing pizza and even sides! The call to Papa Johns corporate was another hold time of 25 minutes; I just fail to believe a manager did not have the power to refund a charge he saw with receipt . I warn you .. pass on this location. Go anywhere else."^^ . "2017-01-04T00:00:00"^^ . "6"^^ . . "8"^^ . "1"^^ .