Unfortunately I hate to write a negative review but I have too. I've been in this business before and absolutely loved the service that my husband and I received. Extremely courteous and friendly. My husband had called because I told him that my engagement ring which is NOT a Gauthier ring the center diamond was feeling loose. He called and told them the situation, and the lady said to come in and they would tighten it even though it wasn't their ring. So we live in North Scottsdale and made the trip down there. I walked in and the young salesperson shooed me away so I waited for another salesperson. He was extremely nice at first. I told him that my ring was loose and when I handed my ring to him. He looked disgusted and said "this is not a Gauthier ring. We can not fix it." I told him that my husband called and was told to come in. That the salesperson knew it was not a Gauthier ring. He very pointedly said he would not fix it and ushered me out. He made me feel terrible. We wouldn't have wasted our time to drive there only to be turned away. We were customers. But now we are not. Which makes me sad. I enjoyed their jewelry very much. Simple business 101, a simple positive experience will create a lasting relationship for future purchases, BIG FAIL!