DO NOT GO HERE!!!!! If I could give them zero stars I would!! Buyers be warned!! I was referred to this establishment by a friend who seemed to have had a good experience with this office. Initially the staff is very friendly and nice but that is only if you are blindly paying them money for services you barely use. I was having back issues right around the time I started a new job and I got sucked into one of their contracts to become a "member". As a "promotional" piece they GAVE me a gift card for a 1 hour message for signing a 6 month contract. Long story short I was unable to use the services that I was paying for monthly. In November I asked them to cancel my plan and the receptionist told me I would have to email the office manager Jordyn to discuss my options. I opted to call and talk to the office manager to ensure my plan was cancelled and I was tired of paying for services I didn't receive. Jordyn proceeded to tell me that if I didn't cancel my contract right now that I'd would be moved to month to month plan. She said she would email me the cancellation form. I asked her to please charge me for the services I used and refund me the rest. She told me that she wished I had called sooner cause I could have chosen the buy our option!! I told her I tried and was told I had to talk to her! Which she is impossible to reach. She then told me that the only way they could refund me was to transfer all my unused chiropractor services to messages!! Um Hello!! If I don't have time to come down for adjustments, why would I have time to get a message?? I emailed her the cancellation and told her again I want my money back. Two days go by, I call the office to confirm Jordyn got my email and guy answers and says Jordyn is in with a patient and will call me back. Shocker! No call back.. I call again another day and Jordon is not in and she is the only one who can help me. She finally calls me back and tells me that she sent me emails and haven't I got them?! Nope no emails.. she said that she sent me an itemized list of what services I used and what she can refund me. She then tells me the the gift card that they GAVE me would have to be deducted from the amount they were going to refund me because they cannot track it. I told her absolutely not I want what is due back to me. She refused. I'm a very busy working women whose time is valuable and I had to leave work early to try and resolved this issues face to face with Jordyn and the owner. She was so RUDE!! She pretended to be on her computer looking up ways to refund me, she said she still could not, not charge me for a gift card THEY GAVE ME! We argued back and forth for almost 15 mins when she finally said she would look into it later. I asked her why she couldnt do that now. Wasn't the owner there? She said yes, but that it was not an easy 5 min thing that she could figure out and fix right then and she has a patient coming in 5 mins. Mind you they don't take chiropractic appointments after 7 and it was 10 till 7pm. I said sooo I am here and you are unwilling to discuss and figure it out now? She said no. Then she claimed she has refunding me at least for the services I didn't use. She looked at me like she expected me to take her word for it and leave. I asked her where is my receipt for proof.. as my credit card usually shows refund right away and I was on my online app. she huffs out of frustration and takes another 5 mins to print up what looks like fake refund slips. (My card number is no where on the slips) at this point I am tired and beyond frustrated and sooo upset that I just took the receipts and left not noticing that my card number was no where on the slips she just printed out for me. Now I've called three times today and my call keeps going to voice mail. I show no credit to the card. Finally Jordyn called me back and stated that they would refund me the services I didn't use and not deduct the gift card.. I will update this posting once my card actually shows the credit. The icing on the cake is that Supposedly the owner was there during our entire conversation and didn't have the decency to come out and resolve it with me. Jordyn REfused to get him and work with me even though I asked repeatedly!! If they had only been fair and worked with me. Not lied repeatedly and stole from me. I MIGHT of come back!This place is a money pit!! Watch out people!! Don't give them your money cause they will gladly take it with a giant smile on their face!!!