Gather round, I'm here to tell the tale of the most bizarre restaurant experience of my life. Granted, we only used Tandoori Grill's services for take-out (thank God!) but after my experience with them, I swore never to set foot in the actual establishment.
We ordered the food rather smoothly. However, the restaurant immediately called back to chastise us for ordering one naan, instead of two. In any case, we waited for one hour and a half for our order. The restaurant is 2 miles away, and restaurant promised our order in 40 minutes. Alas, the food arrived....and it was lukewarm....two dishes we ordered were missing, substituted by two other dishes we did not order.....worst thing? The food was not very good.
After complaining to the owner of the establishment, he agreed to refund us our money. He requested that we box up delivered dishes and he would come by to pick them up...needless to say, as with the rest of his actions, he screwed up this part as well.
We waited until 11 PM for him, and after exchanging half-dozen phone calls, it became clear that he got hopelessly lost and increasingly frustrated. So....we never got our refund.
The summary? Tandoori Grille got $70 plus tip and delivery for the tasteless food we did not order... and we spent $70 on the inedible meal and a wasted evening dealing with incredibly rude business owner who somehow felt it was our fault we received the wrong order.
My advice:
1. Please AVOID Tandoori Grill at all costs.
2. If you absolutely must order froim them....lower your expectations!
3. Check your order before paying delivery guy....
4. Don't pay cash - they will not refund you the money...despite what they promise
We are filing the case with the Better Business Bureau - nobody deserves to be treated this way.
STAY AWAY!