After one let down and disappointment too many I decided to write this post. I've been going to Zips for about a year and a half; in the beginning I only had to deal with double creases in my pants, an overlooked stain in a shirt or two with ring around the collar that had been missed. I'm in sales so my personal appearance is important; I would point these mishaps out and they would redo them, sometimes they would come back clean and sometimes they looked like they just waited until I left and put them back in the plastic and gave them back to me for pickup; and again I would point this out to them and they would finally clean them. I live about 15 miles from Zips, and yes I do go all the way out there because their prices are much cheaper than the previous places I've used, and I know you get what you pay for but I would've appreciated a little effort. Recently in the last 30 days I've taken three batches of clothing to them; in the first batch all 7 shirts for an out of town business trip came back stained or with ring around the collar, the second batch came back with double creases in the pants after I asked for all slacks to the suits be creased; and during my business trip I sat in something at dinner, when I got back I took the suit to Zips, I showed them the stains and had them put yellow tape over them so they couldn't miss them, and signed a wet release as I always do, because if you don't sign one they'll use that as their excuse for why the stains are still there, I went back and picked my suit up with not only the stains still there but now the the pants have been pressed and some of the stains are now shiny; and to add insult to injury I scratched at a food stain on the pants leg that I hadn't noticed before and it kinda flaked off, indicating to me that they had never been cleaned in the first place just pressed and put in plastic. Now I've delt with this kind of stuff before with them, and I've spoken to the manager and the owner about the condition that my clothes have come back to me in, I've even shown them both on the spot at times when I would pick up some of my stuff, it would help at that moment but the next time I'd go in to drop off and pick up it would be the same old same.
So in short, Zips has proven to me that you do get what you pay for, which is very poor quality and service, and if you want to be continually disappointed go ahead and pay them a visit. And NO, I would not recommend them to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I would rather pay two to three times the amount to someone else and not have to check my clothes before I leave their establishment to make sure they've really been cleaned.
Bang up job Pittsburgh Zips! Just sayin!