Took my 15 year old niece and 7 year old daughter. There was no worker to be found when we came into the store but there were painters. Another customer went and got the work. He wasn't very personable and really seemed like he didn't want to be there. There was an employee who was painting free hand with talent which I believe it was her day off. She was very approachable and answered questions for us. We even asked her to take a picture which was really a big deal since I had not seen my niece in 2 years. If it wasn't for her I would have been upset about the experience. What I loved was they had the pottery ready earlier than expected so my niece was able to carry it on the airplane. They need to give some classes to this man working there on customer service skills.