This is based on customer service for returns.
I bought a nice NF jacket here and, obviously, dropped a pretty penny on it (I'll say!).. only to be on work travel in Cali (where I really needed it) and have the zipper come out (made in China or what?). I was seriously peeved: I have bought lots of non-name-brand sweaters and jackets before and *never* have those $30 jackets had a zipper come out!!... to add to that pissed feeling, I'm thinking Dick's won't exchange it because it's been well over 30 days.
ahh... sigh of relief.
I called this Tempe location to inquire about the exchange (citing the date of purchase and the cause of wanting to exchange it) and the gal on the phone (I imagine the manager) was SUPER nice and understanding - she told me she hates when that happens and that, of course they'd exchange it and to come on in and she'd take care of it for me. So, I did and got a new jacket (I did check it for zipper quality, hopefully that screening was good enough)!
A+ for customer service on returns with receipts over 30 days!