There are few times when a meal is crafted so perfectly that you just have to to YELP! about it. THIS WAS NOT ONE OF THOSE TIMES.
There was no customer service involved on my recent trip to this BK. I was given the greeting and then asked how I could be helped, a male attendant. To which I replied with my order. I then waited a minute for a response. No response. I asked if anybody was listening. Nothing for another minute. Then a female attendant asked for my order. I never got to confirm my order of two rodeo cheeseburgers and pie on the screen or given a total and was told that I'd get my total at the window. I pulled up to the window and again, no confirmation of my order. I gave my card as payment and received it back with no receipt, and was given my order. Upon inspection of my order it was wrong. Missing cheese on both rodeo cheeseburgers, a single napkin and no receipt.
I can get over not having cheese. It just comes down to asking your associates to spend the extra 10-15 seconds it may take to confirm the order for your customers the way other fast food chains have gone in order to give better customer service.
And give your customers the option to receive their receipt.
UPDATE 8/10/17
Decided I'd give them another shot at perfecting my $3 meal and they screwed the pooch again. This time I specifically verified TWO times with the girl working the drive thru that I wanted 2 Rodeo Cheeseburgers. She repeated my order back to me at the speaker box and I then verified that she heard me say Rodeo CHEESEburgers and she again verified before handing me my bag, this time with a receipt that said Rodeo Cheese Burgers on it. Gave them the benefit of the doubt and went back to my work. POOR DECISION! Again, NO CHEESE! Will not be returning to this location. Ill drive the extra 3 miles to go to the location at 35th and Thunderbird before I go to this location, which is within walking distance from my work.