Brim is looking grim! Came in with high hopes even with the mixed reviews and was looking to be impressed by this new place. The experience started out good, we were promptly greeted and seated when we came in on Monday for lunch. We asked to be seated on their second floor patio. We were seated and only waited maybe 2 minutes to order and get drinks, not bad. We ordered our 2 appetizers, the pretzel and dips and the buratta eggplant caponata which took about 30 min to get. The pretzel and dip was nothing to write home about, the burratta on the other hand was amazing. It was fresh and the flavor of the sweet caponata and acidity of the balsamic and pesto cut the richness of the cheese which was brightened up by the blistered cherry tomatoes.
After our appetizers, everything went down hill quickly. I ordered the short rib gnocchi and my wife ordered the brisket patty melt. My entree was supposed to have blue cheese, wild mushrooms, caponata, olives and grana padano cheese. My dish had zero blue cheese and there were no wild mushhrooms to be found. Instead I received over-cooked, dry gnocchi, some clumps of what looked like frozen spinach from a package and the dish really only tasted like salt and butter. As for my wife's "patty melt" (which is not a patty at all) it was sliced brisket over a piece of cheese on two decent sized pieces of toasted bread with a small smear or horseradish sauce (honestly couldnt even taste it!) and it came with fries. It looked good at first glance although there were just a few mushrooms and onions stuck on top. The side of fries when eaten without beer cheese dip or the mustard sauce (since we could not get ketchup because our waiter vanished) tasted like the freezer fries you get at a grocery store and were not fully cooked (no crisp!). The sandwich itself was not special and quite greasy, you could just get a similar sandwich at Arby's for much cheaper!!!
To conclude, the service went from ok to none as after we received our main meals, we were not checked in on at all. My wife sat with an empty glass of water and soda for the last half our meal (waiter never asked if she even wanted a refill) and I ran out of water and finished my last beer before the waiter finally came over about 20 minutes after we had finished our meal and drinks to see if we needed anything else. By which point we were so disappointed we already had our card out to pay. Not to mention while all this was going on a young female that appeared to be a manager or something sat at the bar right inside the patio door on her laptop while the wait staff appeared to try to entertain her and not once greeted customers or came to see how peoples meals were. This is tops in my worst dining experiences - I hope they can get things together while they still can but until i
I see improved, consistent reviews we will not be returning or recommending Brim!!