I bought a Groupon for this company, and was thrilled when they called today to say they could do our duct cleaning earlier than originally proposed. However, I was stunned at how poorly they did.
They were supposed to clean the ducts and the dryer vent, including removing and cleaning each of the registers. I have a small home, so this should not have been a big deal. I was not home when they came, but the person who was said they used a large shop vac, but didn't have anything to actually brush the sides of the ducts--just a normal shop vac attachment. They never did clean the dryer vent. The registers in the bathroom and hallway both still had dust on them when I looked at them this evening!
In all, they were here for 25 minutes--arriving at 2:55 pm and leaving at 3:20 pm. In my experience, companies that do so poorly can't be counted on to right the wrong. I will attempt to call them to register my complaint tomorrow, but I'm sure I'll need to write off this fifty bucks and have it done by a company with the correct equipment. Their website states they use an anti-microbial solution, but they used no solution on our home. Additionally, they left dust and dirt all over the floors and walls, which had to be cleaned once they left.