Because of the problem with not being picked up at our hotel, I asked the company for a refund to my credit card of $70.00 for the inconvenience. Joan flatly denied this and rudely stated that she would not be refunding anything. Ok, so that leads me to contest the entire trip all six adults in the party. Contested it with my credit card company, waited the allotted time for the vendor to respond to the credit card company, which they did not and received a credit back to my credit card!! FYI....GCTC probably doesn't check into their accounting transactions very well.