Wow, all I can say is this place SUCKS big balls.
Take your money to 24 Hour Fitness (which is literally 3 minutes from here), where your business will be appreciated.
My boyfriend and I joined back in early summer. We paid for 2 full-year memberships. We paid nearly $500 each, which I feel is high for a gym. Don't go here if you are interested in a serious workout... All the women come all dolled up. And all the guys are meatheads (especially the trainers, who need to really lay off the roids).
The gym is very nice... clean, good/new equipment. The reason for the 1 star, however, is due to their policies and lack of customer service. When joining, they rush you through the contract to get you to sign, skipping over the fact that you are responsible for inquiring any additional fees that they deem as necessary. So, after my boyfriend and I had been working out at this location for a month, we got a bill in the mail saying we owed an additional $52 for their renovations. EXCUSE ME!?! This gym is like 5 years old...
When I called to ask what specifically the charges were for, the manager told me it was for the new IMAX Theater, valet parking.... the list goes on. Are you serious!? Valet parking at a gym? I've never heard of something so absurd. Get exercise and walk to your own car... This is a gym for goodness sakes!
They refused to take the charges off my bill even though I would never use their useless new amenities. They said if the charges weren't paid by the due date, I wouldn't be able to work out until they were paid off (with late fees). HAHAHA. So I went to Craigslist, sold both my memberships and my 20 personal training sessions. And I didn't have to pay their outrageous fees.
There were other shortcomings, but honestly, my BP is already going through the roof from writing this review. I'm done. You can go fuck yourself Mountainside Fitness!!