Our experience with this My EyeDr location was great. This was my youngest daughters first pair of glasses and she was really excited before we went to her appointment, but when we went in she freaked out. She was afraid of some of the equipment and looking "crazy", and being made fun of at school. She was reassured by the sweetest staff members Amy and Renee. She was all smiles after all was said and done with. The relationship between the staff was noticeable because of the smiles and commodore. My girls really enjoyed their appointment. The glasses were said to be back in 2 weeks and it only took about 3-4 days.