I had the owner, Marc Lewis, at the house on November 3rd for a window replacement. We put down the deposit and expected to hear from them in the next week or two. 6 weeks later, I finally get them to schedule an appointment (after SEVERAL calls). They pulled a no-call, no-show!! We're expecting them today... we'll see, but I'm not holding my breath...
The only reason I didn't give them only 1 star is because we have used them in the past and the service given then was much better.
However, I usually end up calling a window repairman 3-5 times a year for something, and I will NOT be using them again, regardless of past performances.