Worst shopping experience for furniture that I have ever had. First we found and chose 4 bedroom sets for delivery. 3 of the sets were surprises for my children. After several calls to confirm a delivery date ( I was told several times they would call me ) I received a date that caused me to ask for a day off last minute ( I am a single mom on a single income ). Upon delivery, the gentlemen setting up the furniture seemed to be rushed and bothered that they were asked to set up the rooms. Once half way set up I was told of missing pieces that were vital to setting up the bedroom set and no empathy or willingness to help find or order those pieces were attempted by their delivery team. Prior to the team leaving I noticed that I was missing metal bed frames for 2 new mattress sets that I paid for. Once speaking with a representative at the store I was informed that bed frames are separately sold and I would have to purchase them ( first time ever purchasing a mattress and it not including a metal frame ). After several attempts to locate the missing pieces to complete the $3k set I purchased and being told several times I would receive a call back I found myself actively contacting them for updates. Needless to say, all the aggravation has led to them "possibly" delivering the missing pieces and "working" on a price for the bed frames I was led to believe came with a new mattress set. I would not recommend this store to any one and would have rather paid double to price for my items to save me time aggravation frustration money and the devastation in my children's faces when they didn't get what I promised them.
The lack of communication and them accepting responsibility was clear as I am still waiting on an apology for not only missing items but for being led to believe I was receiving merchandise and not following up with me.
Think twice before settling for shopping at this store. Typical used car sales approach. Wonderful during the sale but once completed and signed you will never hear from them or be able to contact them again.