So disappointed in my recent Home Depot experience. My house was broken into, so I immediately bought a security door. I paid for the measurement, installation, door, lock, seal kit, etc. Three weeks and 13 phone calls later, I still do not have my security door or even a date for installation. Each time I call the store, the employees are very friendly, but simply take my name and number and tell me that someone will call me back with a solution. However, no one ever calls me and I certainly have not found a solution. I guess it's time to call Lowe's. Lesson learned.