When I got to the facility I was notified that my dog Nippy was not updated on her vaccinations. I was already in a hurry to get to the airport and was distraught thinking that I was going to have to miss my flight to make sure Nippy was taken care of. I asked the manager, Susan, if she could make an exception just once considering my desperate situation. She explained to me that she could not make an exception due to the potential health risk to other dogs. The solution she offered was exponentially better. The kennel has it's own veterinary clinic on-site and Susan offered to accept Nippy if I agreed to have her vaccinations taken care of by their vet. Ecstatic to receive this resolution to my problem, I agreed and filled out the necessary paperwork. I will always be grateful to Susan and her staff. Not only were all of my needs met in a moment of turbulence, when I picked Nippy up she looked happy and healthy as ever. I will surely be back and highly recommend to anyone that this is the place to go.