IDIOCY BEYOND BELIEF.
First and last time I will ever go there.
Went to pick up a pizza that I ordered online. I was a little early and while waiting I noticed a sign on the wall that said if I was not satisfied they would either 1) Make me a new pizza right away or 2) give me a credit right away or 3) refund my money from (owners name,which I don't remember) next to a picture of a smiling owner.
Evidently, The owner has to be there, in the store to physically give you the money from his pocket. Completely stupid experience followed.
The pizza was brought out from the kitchen and it was wrong. I did not want to wait another 20 min so I said "Just give me my money back and we'll call it a day". The employee got the manager and I said the same thing and he said he could make me another pizza or give me a credit for another time but he can't give me my money back. I pointed out the sign and reminded him that he was the manager. This went back and forth way too many times. Now I'm getting annoyed and I told him to phone the owner. He went to office and came back to inform me that he had phoned the district manager who would try to contact the owner and if they phoned back with approval, he could then give me my money. I told him to phone again and get this issue settled, to tell his boss that he has an angry customer that is insisting on his money. He made another phone call then returned with a vendor pay out slip for me to fill out with my name etc and then gave me my money. ridiculous.