I have tried to get in touch with the shop regarding my experience with my dress on my wedding day with no success. Total disappointment. It was basically folding over and super loose on top in my chest 15 min after I put it on. I wrote the shop an email so that I wouldn't have to write a bad review, even tried contacting through a private message on yelp, but this will have to do. I will say this, my experience with Kasey when I had first gone in looking for my dress (old location) was 5 stars, she's a wonderful consultant, and helped me find the dress I had dreamed of by Amsale. Complete let down and distraction when it came to my wedding day because of the alterations.
Here is the email I had sent them:
Hello there,
I wanted to reach out to you regarding an issue I had with my wedding dress that I purchased at Schaffer's. I've been contemplating writing you for a while, since our wedding has passed, but I have to say, I was very disappointed with my dress the day of my wedding. I'd rather write you directly instead of leaving a crazy review online, because I'm not trying to hurt your business, but I really need you to understand I was very upset with the outcome and you need to be aware of the issues.
I came in for all the required fittings for my dress, and I was assured it would fit perfectly. I wasn't sure about the fit on top around my chest area, so we had it taken out. Instead of telling me, as the professional with experience with wedding dresses, what I should or shouldn't do, she just said yes to taking it out. She also didn't advise me what undergarments I should wear, and I told her how I was planning to wear it. She just said I'd be fine.
It ended up loosening up and folding over in my chest area the day of the wedding, to the point where I was almost spilling out of it. I was mortified! I had no idea it could soften up or expand, and that's exactly what ended up happening, within 15 min of putting it on and moving in it. This was before the entire day had even started. I had no way of doing anything to fix it at that point. I do not feel I was properly prepared for what the dress could do and what we should have done with the fit. I should have been told by the professionals what the dress could do once I start moving in it and what the proper undergarments should be worn with it. As a first time bride, I didn't have the experience to know what could happen with the dress. It took my friends to tell me after the fact, that wedding dresses soften and expand when you move in them, etc. Why was I not told that by the people working at the shop, so that I could be prepared for the day of? I can't get that day back, and we ended up having to put in a handkerchief from the church in the front to cover my chest, since it was so loose, and I felt I was falling out of it. All my professional pictures were taken with that piece in front of my dress. This is an Amsale gown, the beauty of it ruined, and I was miserable the entire day. My wedding day. For what that dress is and how much I paid, not just for the gown, but also the alterations, I should not have had any issues on my wedding day. One of my relatives had to sew in the sides right before the reception to help bring it in a little so that I wasn't spilling out of it. I was sitting in the bathroom, naked, on my wedding day, while she sewed my dress. I still ended up having to cover with a handkerchief around my neck for the last half of the night, in front of all our guests.
At this point, I would just like some sort of resolve for my experience. It is not fair that you don't know how the day passed. I was absolutely in love with my dress when I bought it, and I could not wait to wear it, but it ended up being a horrible experience and distracted me from being able to truly enjoy our wedding day.
Please let me know what can be done to help with this.
Thank you,
Ester Arakeel