This is more directed at Sprint, than any particular staffers at this store. The employees here seemed nice, and well informed. I only waited about 10 minutes. (though I did have an appointment).
However their store hours are wrong. Here it says they open at 11. Not true, they open at 10.
Now as for Sprint in general. I was lied to by their customer service, and their policies aren't updated on their site even!
There is a MAJOR disconnect between actual Sprint (customer service, management/higher-ups) and Sprint store employees. I called customer service at least 4 times. And EVERY time I was told that TEP+ insurance covers a cracked iphone screen, and they would repair it for free. I went in to two sprint stores, and called 2 others, and every employee said, that TEP+ insurance does NOT cover cracked screens because Apple changed their policies and does not allow phone carriers to open up their phones.
So I'm sorry this isn't really directed at anyone but Sprint as a company, yall need to get your communication straight. It is absolutely irritating beyond belief to be consistently told, "Oh yes it's free." And then "Oh no it's not. It's $200."
Remember, this didn't happen just once, I was told by at least 4 different people that they guaranteed my phone screen would be replaced for free.
And it's pretty obvious the higher ups don't care about customer service, if they can't even communicate what's real.