This is a first class operation. It is easy to get an appointment, they return phone calls! Everyone is friendly and helpful. I was nervous about getting a hearing aid. Dr Coleman was patient, taking the time to answer my many questions. Her hearing exam was thorough using computer technology. I decided on the Phonak Audeo B90 (10). The sound quality exceeded my expectations. They have a terrific website that reviews types of hearing aids and brands. Make sure you see it. Over all very impressed.