The front desk at the Tempe YMCA sets a wonderful tone for the facility. Probably because of their friendly welcomes, patrons are generally in good moods and are pleasant with one another. I am a senior citizen and love not being addressed as "Dear" or "Sweetie" or "Young lady" when I check in. I don't know whether the staff has been coached not to use those demeaning terms or whether it's just the innate kindness of the kinds of people the Tempe Y hires. In any case, their tact is much appreciated.
The instructors in the fitness classes are excellent as well. With their top priority the participants' safety, they make sure that the floor is clear of stray objects that might cause an accident and also offer exercise options at varying levels of difficulty. They are also careful that the microphones and music are not played at levels that would be damaging to hearing.
I love the Tempe Y and am glad that I am able to be a member there.