Two things:
1. Warm cookies in the lobby (gooey chocolate chips will always win me over)
2. Hot-WIRE!
Okay, so we paid about 1/3 the price this place goes for if you book direct so I'm a bit biased but hey, we ended up with a suite (bedroom and living room) right in the heart of Pittsburgh. The parking was valet and added an extra $20 a day onto the price, but it was still a steal.
The good:
1. Really nice helpful staff.
2. Really soft cheats.
3. Big room.
4. Clean, new bathrooms.
5. Location, location, location.
The bad:
1. Sink drain didn't drain very well
2. Two of the four elevators weren't working
3. The internet in the business room was slow to the point of being useless and there is no wi-fi
They offer room service and have a nice restaurant attached called Bigelow Grille but no complimentary breakfast.