I came in upon a friend's recommendation for my annual check up. It was the basic drill. Check in, paperwork, wait, pee in a cup, wait, see the nurse for vitals, undress, wait, see doc, dress, blood work, pay, reschedule. Clearly, those are a lot of steps with different people in different rooms of the office. The problem is that no one bothers to tell you where to go or what to do next. If you are brand new to the office, you better buck up and figure it out yourself. Don't bother asking for help. Asking questions only irritates the staff and they aren't shy to show you that they think you are stupid for not knowing their exact urine sample procedures. Grrrr!
So the doctor was nice enough...no complaints on that front. The girls in the blood lab were really the only people with any personality, compassion or care at all. I ended up getting a follow up call on the blood work that turned out to be nothing thankfully. However, I was appalled at the process. They left and abrupt, alarming and very vague voice mail. When I called back, I got lost in their automated system and then put on hold for an eternity. They finally asked me who had called me...needed the name of the nurse. I was like..."I don't know. Can't you look me up? Don't you have a computer?". After much haggling I finally spoke to someone who could tell me what was wrong with me. Well, that's an overstatement. I asked a couple of elementary questions and the lady couldn't answer a thing and recommended that I go to WebMD to get answers. Really?
So, I came back for a follow up visit, hoping the experience would be more pleasant. It wasn't as bad, but certainly substandard. Coming to the lady-doctor isn't my favorite thing to do. It's not comfortable or enjoyable. A good practice in my opinion would compensate with outstanding customer service. Cornerstone could use a little...er a lot...of training in the way of customer service.