The customer service is excellent. This is a cozy and quiet environment, not suitable for kids. The booths are tiny and not great for 4 people, better suited for two, especially if you are on the large size. Calamari is delicious. Excellent range of options, so everyone will like something. The price for main courses is 20-35 dollars, so not cheap but not crazy expensive. We had the sharing platter which was delicious and a great choice for an apple for 4 people. Overall, I would recommend it! Enjoy!