Let me start by saying the bagels and food they serve is quite good; particularly the bagels. That being said, the service and level of pretentiousness the workers have is quite disturbing. The following has happened at least 3 times: I sent my younger sister to buy a loaf of Challah and 2 mini cinnobon rolls. I gave her a $20 bill, but she came back with $5 in change. Turns out, the worker (same one consistently) who double charged for both the Challah and the mini cinnabons. Instead of admitting she was wrong, she started to yell at me in front of other customers saying she did not double-charge. I was holding the receipt in my hand and when she saw she was wrong, she pretty much chucked the $5 at me.
A different time the same thing happened except with the price of certain salads. On the menu it states one price, but when they punch it into the scale, it is completely different and much higher. I caught them doing that twice.
Just because What A Bagel makes good bagels does not give them the right to be greedy and try and manipulate their customers.