I ended up getting the Groupon deal - which was a fantastic steal - 16 classes for $22. The Groupon first off doesnt state anything about there being a restricted schedule - just that you have 16 class pass for Jazz and Hip Hop and then a link to the schedule. When my friend and I went in to take our first Hip Hop class, I saw a schedule (much like the one online) but with different text stating that there was a restricted schedule for Groupon users. I took a look at the schedule and quickly went online to make sure I didnt make a mistake with the web version. After I concluded that it wasnt stated on the schedule I spoke with the cashier explaining what had happened. The cashier refused to let my friend and I into the class, not because it was full, but because they just dont do that. After arguing with him, he concluded that
"This happens all of the time with the groupon and our policy is we don't make exceptions... ever"
I continued with him and said that they should make exceptions and then fix the problem so it doesnt keep continuing and people dont waste their time coming down to the studio and then asked to speak to a manager. At first I was told that the manager doesnt speak to anyone. After a bit more persistence I was able to get the cashier to go and get the owner. After about 10 minutes, the cashier returned saying that we should have contacted the studio before we came, at which we would have been given the appropriate schedule. I had called.... nobody answered. And after all the reviews on the groupon site I didnt think I would have been treated so poorly by a company, especially as a potential future customer.
The sad part about this entire situation, is had they given me my one exception class - I would have gladly adhered to the schedule that they provided. Unfortunately, the lack of professionalism turned me off of this place completely.