They're service: not great; barely spoke to me and spent the majority of their time talking in a different language amongst each other. Although I have to say, being offered a bottle of water was quite nice. A huge con was the cuticle the lady working on me ripped to shreds (I actually have a slightly throbbing gash now as I write this review and it's been 4 days since my manicure). And then there's the quality of work: bad. Like making-me-want-to-compulsively-smack-my-hands-away-from-my-line-of-vision bad. There's the wonky shellac application (the tips being thicker than the base of the nails), and the fact that the polish starts to wear and fade after a few days. The filing itself is uneven (my one hand has noticeably longer nails than the other and every single one of my nails have their own unique shape all the way from square to round). As a slight (maybe moderate) perfectionist this is driving me crazy! And then there's the salon hygiene: not the worst, no. Particularly since we're talking about the gunk-fest low standards of a nail salon. But come on, put on some gloves, let's see some sanitation equipment (I mean at this point I would have been satisfied with even a UV sterilizer), wash those walls and desks and make me feel like I won't be contracting a WebMD-able bacteria. Ugh. Needless to say I won't be hitting this joint up any time soon.