I bought 2 beds from Dave, a king and a queen. The queen bed was very comfortable, however, the king was too soft. Dave told me, "If you are not happy within 30 days, call me and I'll take care you of." Well, sure enough, I called within that time and went back over to R&S. Dave was able to work with me to find another mattress. His crew delivered it within a few days and took back the original mattress. I am very happy with the new mattress! Thanks, Dave, for working with me to make me happy! You epitomize what true customer service is all about. I highly recommend R&S. Prices are great and service is top notch.