My wife and I tried bagels from the other 2 famous places (which I've reviewed) and the thing that stood out was that these were definitely grab-and-go places, you get some bagels and take them home. Unfortunately for tourists, that means you're begging your hotel for a toaster or eating them raw.
This place, however, will toast the bagel and put cream cheese on it for you. They also had espresso, which was just okay. They had a bunch of types of cream cheese, but I went with plain and was very happy with it. Anyway, if you're in downtown and in the underground mall place, this is a great spot to go!