I have never written a Yelp review in my life, but felt compelled to do so in hopes that I could save others from dealing with this agency. I did business with them when renting a luxury condominium in Las Vegas. Every aspect of the situation was a headache. They printed the lease wrong multiple times with the wrong rent amount, and gave us a hard time after we paid the application fee changing it to what we verbally agreed on. Then they only gave us one key and it was a beyond a hassle getting the other key. Then after the background check both my roommate and I got our identities stolen..They are the only vendor that has both of our information so it is extremely suspicious. Last, I reached out to the owner, Gavin Ernstone, assuming he would want to know about what was going on. Gavin was probably one of the most arrogant and rude business owners I have come across in my life. He hardly cared, interrupted me, and acted like he was too important for the conversation. He isn't. I have dealt w/ executives, CEO's, and business owners on many continents, and none of them are too important for legitimate issues that they should be aware of. I would be very careful dealing with this agency, and keep a close watch on your personal details. both my roommate and I took major hits to our credit as a result of the identity theft, and I just cleared everything up about a year later.