I was a loyal customer here until they made my 4 year old and I wait out in a lobby that had no heat in the middle of the winter for an hour and a half. We are cash customers and pay in full after each appointment. Very disappointing because they took about 8 customers that walked in the door after us. The receptionist had no explanation for me. I will never return or recommend this quack again. The dentist also told me that I had receeding gums and needed a transplant. Funny, my new dentist said my gums are wonderful and healthy.