I contacted Nevada Marble via their website one night and got a text from Ben early the next morning asking for photos. I then scheduled an appointment to have Ben remove and replace the grout in both of my bathrooms.
Upon arrival Ben informed me that the contractor I had used 6 months prior had not installed my tile correctly and the grout was cracking because they did not install a cement board underneath causing the tiles to be uneven and shift. Ben recommended that my bathrooms needed to be completely redone and recommended I file a complaint against my former contractor using the contractors board. They then texted me the direct website link I could use to do this.
Although I was not able to use Nevada Marble today because my flooring problems now have to go through the contractors board, I am grateful to encounter such honesty and customer service. I will definitely be recommend Nevada Marble Restoration to friends and family.