If it would let me put NO stars I DEFINITELY WOULD!!!! I had a service call scheduled yesterday and was supposed to get a heads up call of 30 minutes and he called me 7 minutes before arriving and it takes me almost 20 minutes to get to the new house we just bought (where the AC was broken) and so I called the tech about 20 min after he called me and I told him I was 5 min out and he said he can't wait 5 min and was going to leave and that I needed to call the office and reschedule.. So that's what I did and she scheduled me for today (the next day) from 1-5 and just so I didn't have to worry about missing him again, I sat here in front of a fan reading a book (cause we haven't moved in yet so no TV yet) for 5 hours in a house that is 105 degrees and about 5pm I called Consolidated Mechanical and asked them what was going on? The lady told me that my warranty company American Home Shield was the ones who canceled the appt. So I called American Home Shield and they had it in their system as the technician himself called and canceled the appt... So after telling American Home Shield that I NEVER wanted to do business with Consolidated Mechanical EVER AGAIN FOR. BEING LYERS first of all, I called Consolidated Mechanical back and apparently the technician lied and said I was hard to deal with and the called American Home Shield and told them that they didn't want to service me AT ALL EVER!!! The problem is, I was never rude or mean or anything to ANYONE down there and the technician did it out of spite, because the scheduler should have made me wait at least 2 days for missing my first appt. So the technician wanted to make sure I got pentalized when it was his fault in the first place I missed my first appt. Then to not even call me and tell me that the technician lied and said I was a "difficult " customer is just a HORRIBLE way to do business !!! What ever you do DONT HIRE THESE GUYS they are LYERS and usually that means since they are dishonest then the service is to Open!!!! PLEASE BEWARE!!!!!!