I'd give this place a zero if I could. Not for the food though. The falafels are quite good. Very good actually... Sadly, all that is 100% completely overshadowed by the [insert expletive here] terrible and extremely unfriendly service. This is not a one-time occurrence either, as we've been there a few times already.
Not anymore though, that's for sure.
It's as if our business inconvenienced them when we asked to reduce the amount of extras that came with our 2 dozen falafels. Instead of just listening to what we wanted, we got extremely dirty looks, from the "wife" at the cash. She even went so far as to wave her hand dismissing what my fiance was trying to tell her. The gentleman doing the cooking wasn't as bad... but I'm sure he's clearly aware of her toxic attitude and accepts it.
Every time we've been there, we felt incredibly uncomfortable and never got so much as a hello or a thank you... you know, those basic courtesies that people learn when they're children.
Maybe it's because we aren't Lebanese because she's not at all like that with her compatriots. She'll randomly start a conversation with them when she hasn't even finished taking care of your order.
I can understand and accept a business that gives serious service without a smile (a-la soup nazi from Seinfeld). But they take it to a whole other level of rude here. This is the last time I ever set foot in that place again. It's really a shame though because with a bit of a friendly smile, and a more inclusive attitude, this place has all of the potential to be something special.