I'm in town for a conference and wasn't expecting much of the Best Western. But, I should have known better because the service from the get-go was top notch. When I called (late at night about a week ago) to make a reservation, the person on the other end of the line was extremely nice (even for the daytime let alone late at night!). When I arrived (again, late in the evening), everyone was super nice--from the valet to the reception to the bell boy, everyone!
When I got to my room (not great, very cavernous) and I tried to turn on my lights, none of them worked. A service person (also very nice) came up to check things out (the lights worked sometimes) but they moved me without hesitation and even upgraded me to a suite--right on the park! I can literally see the capital building right outside my window; it's great!
Great location, wonderful service, free wifi. I would definitely recommend this hotel and especially recommend getting a room looking out on to the park.
Note: For those who like to use treadmills the ones they have here are old and super squeaky (i.e., for use in the wintertime--in warmer seasons, run outside-the lake is just behind the hotel!). Just fyi.